Shipping Policy for Bestrapic Mountain Bike Store

Effective Date: January 2, 2025

At Bestrapic Mountain Bike Store, we strive to provide a fast, reliable, and secure shipping service to ensure your mountain bike products arrive safely and on time. This Shipping Policy outlines the terms and conditions governing shipping and delivery for all orders placed with us, both online and in-person.

1. Shipping Methods and Costs

We offer a range of shipping options to meet your needs, including standard, expedited, and express shipping. Shipping costs are calculated at checkout based on the following factors:

  • Shipping method (standard, expedited, express)
  • Shipping destination (domestic or international)
  • Weight and dimensions of the order

Shipping costs will be displayed clearly at checkout before you complete your purchase.

2. Domestic Shipping

  • Processing Time: Orders are typically processed within 1-2 business days. Processing time may vary depending on order volume and product availability. We strive to process and ship your order as quickly as possible.
  • Shipping Time: Delivery times depend on the shipping method selected and your location. Estimated shipping times are as follows:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Express Shipping: 1-2 business days
  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

3. International Shipping

We offer international shipping to a wide range of countries. Please note the following:

  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, and fees that may be imposed by their country’s customs office. These fees are not included in the price of your order or the shipping costs.
  • Shipping Time: International shipping times vary depending on the destination country. Delivery typically takes between 7-14 business days but may take longer depending on customs procedures.
  • Tracking Information: You will receive a tracking number for international shipments, though tracking may not be available in all countries.

4. Shipping Restrictions

  • P.O. Boxes: We are unable to ship certain products, such as large mountain bikes, to P.O. Box addresses. If you provide a P.O. Box address, we may contact you for an alternative shipping address.
  • Undeliverable Addresses: In the event that a shipment is returned due to an incorrect or undeliverable address, the customer will be responsible for the re-shipping cost.

5. Shipping Delays

While we strive to process and ship all orders promptly, there may be instances of shipping delays beyond our control, including:

  • Weather disruptions
  • Carrier delays
  • Customs processing (for international orders)
  • High demand or inventory issues

We will notify you of any significant shipping delays as soon as we are made aware. Please allow extra time for delivery during peak seasons, such as holidays.

6. Order Tracking

Once your order has been shipped, we will send you an email with the tracking number. You can use the tracking number to check the status of your delivery through the carrier’s website. If you have any issues with tracking or delivery, feel free to contact us for assistance.

7. Damaged or Lost Shipments

If your order is damaged during transit or if you believe your order has been lost, please contact us within 7 days of receiving your shipment. We will work with the carrier to investigate the issue and ensure that you receive either a replacement or a refund.

8. Shipping Insurance

For high-value orders, we may recommend or offer shipping insurance to ensure your products are covered during transit. This is optional but can provide peace of mind in the event of lost or damaged items.

9. Local Pickup (If Applicable)

For customers located near our physical store, we offer a local pickup option. During checkout, you can select the option to pick up your order directly from our store at:

Bestrapic Mountain Bike Store
123 Brookside Dr
Swanton, Ohio 43558

Please allow us 1-2 business days to process your order before picking it up. You will be notified when your order is ready for pickup.

10. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at info@bestrapic.com or call (419) 825-7251. We will make every effort to accommodate address changes before the order is shipped, but we cannot guarantee changes once the order has been processed or shipped.

11. Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to contact our customer service team:

Our team is available Monday through Friday, from 9:00 AM to 6:00 PM EST, excluding holidays.