Refund and Return Policy for Bestrapic Mountain Bike Store
Effective Date: January 2, 2025
At Bestrapic Mountain Bike Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.
1. Returns
You may return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return:
- The item must be in unused condition and in its original packaging.
- You must have a valid receipt or proof of purchase.
Non-returnable items include:
- Custom-built bikes or personalized products
- Gift cards
- Used or assembled bikes
- Items marked as “final sale” or “non-returnable”
2. Refunds
Once we receive and inspect your return, we will process your refund to the original method of payment. The refund will be issued within 7-10 business days after the return has been processed.
3. Exchanges
If you would prefer to exchange an item instead of returning it, we are happy to assist. The item you want to exchange must be in new, unused condition, and you must return it within 30 days of receipt. Any price difference will be charged or refunded as necessary.
4. Return Process
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at info@bestrapic.com or call (419) 825-7251 to request a return authorization.
- Pack the item securely in the original packaging, including all accessories and documentation.
- Ship the item to:
Bestrapic Mountain Bike Store
123 Brookside Dr
Swanton, Ohio
43558
5. Shipping Costs
- Return shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).
- We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will either provide a replacement or issue a full refund, including any shipping charges.
7. Late Returns
Returns received after the 30-day window will be reviewed on a case-by-case basis. Late returns may be subject to a partial refund or store credit.
8. Contact Us
If you have any questions or need assistance with a return, exchange, or refund, please contact us:
Bestrapic Mountain Bike Store
123 Brookside Dr
Swanton, Ohio
Phone: (419) 825-7251
Email: info@bestrapic.com
Website: www.bestrapic.com