Sales Policy for Bestrapic Mountain Bike Store

Effective Date: January 2, 2025

At Bestrapic Mountain Bike Store, we aim to provide our customers with the best shopping experience, ensuring high-quality products, excellent service, and smooth transactions. This Sales Policy outlines the terms and conditions governing the sale of products from our store, both online and in-person. By making a purchase from us, you agree to these terms.

1. Product Availability

We strive to keep all products listed on our website up-to-date and in stock. However, product availability is subject to change without notice due to factors such as high demand or supplier issues. If an item is out of stock or unavailable, we will notify you immediately via email and offer alternatives or a full refund.

2. Pricing

All prices listed on our website or in-store are in U.S. Dollars (USD) and are subject to change without notice. Prices are accurate at the time of posting but may fluctuate due to factors such as changes in supplier pricing, seasonal promotions, or product availability. Sales tax will be added to the total price, where applicable, based on your shipping address.

3. Order Confirmation

After placing an order, you will receive an order confirmation email detailing the items you have purchased, the shipping address, and the total cost. Please review this confirmation carefully. If there are any errors, contact us immediately at info@bestrapic.com or call us at (419) 825-7251.

Please note that the order confirmation does not guarantee the fulfillment of the order. Once your order is processed and shipped, you will receive a shipping confirmation email with tracking details.

4. Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

Your payment will be processed at the time of order, and you will receive an invoice for your purchase once the payment is successfully processed.

5. Shipping and Delivery

We offer a variety of shipping options to meet your needs. Shipping fees will be calculated at checkout based on your location and the shipping method you select.

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Shipping Time: Shipping times depend on your location and the selected shipping method, with standard shipping taking approximately 5-7 business days.
  • International Shipping: We currently offer shipping within the United States and internationally. International orders may be subject to customs fees, taxes, and longer delivery times.

Bestrapic Mountain Bike Store is not responsible for any shipping delays caused by weather, carrier issues, or customs procedures.

6. Sales Tax

Sales tax will be applied to your order based on the applicable rate for your shipping address. The final amount will be calculated at checkout, and you will be informed of any additional charges before completing your purchase.

7. Cancellations and Modifications

Once an order is placed, it is processed promptly to ensure timely delivery. If you wish to cancel or modify your order, please contact us immediately. We will do our best to accommodate your request, but please be aware that changes cannot be guaranteed once the order has been processed or shipped.

8. Promotional Offers and Discounts

Promotions, discounts, or special offers are available at our discretion and may have specific terms and conditions. Promotions cannot be combined with other offers unless explicitly stated. Discount codes must be applied at checkout, and we are not responsible for missed codes or expired offers.

9. Returns and Exchanges

We want you to be satisfied with your purchase. If for any reason you are not happy, please refer to our Return and Refund Policy for information on how to initiate a return or exchange.

  • Return Window: Most items can be returned within 30 days of purchase.
  • Condition of Returns: Items must be unused, in original packaging, and in resalable condition. Custom or assembled bikes are excluded from returns.

10. Warranty and Product Quality

All products sold by Bestrapic Mountain Bike Store are covered by the manufacturer’s warranty, which covers defects in materials and craftsmanship. Warranties vary by product and manufacturer. If you believe your product is defective, please contact our customer support team for assistance.

11. Customer Support

Our customer support team is here to help. If you have any questions about our products, services, or need assistance with your order, please contact us at:

Our team is available Monday through Friday, from 9:00 AM to 6:00 PM EST, excluding holidays.

12. Limitation of Liability

Bestrapic Mountain Bike Store is not liable for any indirect, incidental, or consequential damages that may arise from the use of our products, including injury or property damage. Our liability is limited to the total amount paid for the product in question.

13. Privacy and Data Protection

We respect your privacy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed of any changes.